Shipping policy

Shipping Policy – The Outlet NG

At The Outlet NG, we aim to provide fast and reliable delivery to all our customers. Please review our shipping policy to understand how we process and deliver your orders.

1. Processing Time

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed after 4 PM or on weekends/public holidays will be processed the next business day.
  • You will receive a confirmation email with tracking details once your order has been dispatched.

2. Shipping Methods & Delivery Time

We offer multiple shipping options depending on your location:

Lagos Mainland & Island

  • Standard Delivery: 1-2 business days
  • Express Delivery: Same-day or next-day delivery (available for select locations)

Other States in Nigeria

  • Standard Delivery: 3-5 business days
  • Express Delivery: 1-3 business days (available for select locations)

International Shipping

  • Delivery timelines vary based on location and shipping carrier. Estimated delivery time is 7-14 business days.
  • Customers are responsible for any applicable customs duties and taxes.

3. Shipping Fees

  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • Free shipping may be available for bulk orders or special promotions.
  • For same-day or express delivery, additional charges may apply.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.
  • You can track your order through our delivery partner’s website or contact our customer service for updates.

5. Failed Deliveries & Reattempts

  • If a delivery attempt is unsuccessful due to an incorrect address or the recipient being unavailable, we will attempt redelivery (fees may apply).
  • If the order is not received after multiple attempts, it may be returned to us, and a reshipment fee will be required.

6. Damaged or Lost Packages

  • If your package arrives damaged or is lost in transit, please contact us within 48 hours of receiving your order.
  • We will work with our courier partners to resolve the issue and offer a replacement or refund where applicable.

7. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please reach out to us:

📞 Phone/WhatsApp: +2348172704492