Return Policy

Return Policy

At The Outlet NG, we want you to be completely satisfied with your purchase. If you are not fully happy with your items, we offer a simple and hassle-free return process. Please review our return policy below for all the details.

Returns Eligibility

To be eligible for a return, items must meet the following criteria:

  • The item must be unused, unworn, and in the same condition that you received it.
  • It must be returned in its original packaging, including tags, labels, and any included accessories.
  • Returns must be made within 14 days from the date of delivery or purchase.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Underwear, lingerie, and swimwear
  • Gift cards or sale items
  • Any item marked as “final sale”

How to Return an Item

  1. Contact Us: Start your return by contacting our customer service team at [support email] or via our live chat. Please provide your order number and details of the item you wish to return.
  2. Return Authorization: You will receive instructions on how to proceed with the return, including a return authorization number if applicable.
  3. Shipping the Item: Once authorized, pack the item securely and send it back to us. You will be responsible for covering the return shipping costs unless the item is damaged, defective, or incorrectly shipped.
  4. Inspection: Once we receive the returned item, we will inspect it to ensure it meets the return conditions. If the item is in good condition, we will proceed with your refund or exchange.

Exchanges

If you'd like to exchange an item for a different size or color, please follow the return process outlined above, and once your return is processed, you can place a new order for the desired item. Exchanges are subject to availability.

Refunds

Once your return is approved, we will process your refund to the original payment method within 5-10 business days. Please note that the exact time for the refund to reflect in your account may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately. We will resolve the issue by offering a replacement, exchange, or full refund at no additional cost to you.

We are committed to providing a positive shopping experience and will do our best to address any concerns or issues. If you have any questions, feel free to reach out to our customer service team.